Professional Development
EasyLearning's professional development library will improve knowledge, skill and performance of individuals. An improved individual performance will affect the total business performance. Some of the key concepts the courses will teach are communication, team building, project management and customer service.
Basics of Business Math
- Basics of Business Math: 1 Fractions
- Basics of Business Math: 2 Decimals
- Basics of Business Math: 3 Calculator
- Basics of Business Math: 4 Equations
- Basics of Business Math: 5 Percents
- Basics of Business Math: 6 Reports
Building Relationships
- Building Relationships: 1 Socializing at Work
- Building Relationships: 2 Understanding Behavioral Intentions
- Building Relationships: 3 Choosing Your Approach
Business Ethics
- Business Ethics: 1 What You Don't Know Can Hurt You
- Business Ethics: 2 Everyday Ethical Dilemmas
- Business Ethics: 3 Ethical Dilemmas and the Law
- Business Ethics: 4 Individual Values; Organizational Values
Call Center
- Call Center Operations : Performance Measurement
- Call Center Operations : Workforce Management
- Call Center Operations: Call Center Technologies
- Call Center Structures : Customer Relationships
- Call Center Structures : The Call Center Profession
- Communicating Effectively: Build Customer Rapport 1
- Communicating Effectively: Build Customer Rapport 2
- Handling Contacts Professionally: Maximize Call Performance 1
- Handling Contacts Professionally: Maximize Call Performance 2
- Introducing Contact Centers: Contact Center Essentials
- Introducing Contact Centers: CSR Success Criteria
- Introducing Contact Centers: Customer Response Etiquette
- Preparing for Mutual Success: Reduce CSR Stress
- Preparing for Mutual Success: Satisfy Customer Needs
Communicating with Power
- Communicating with Power: 1 Elements of Powerful Communication
- Communicating with Power: 2 Persuasive Appeals
- Communicating with Power: 3 Modes of Persuasion
- Communicating with Power: 4 Active Listening
- Communicating with Power: 5 Resolving Conflict
- Communicating with Power: 6 Negotiation
Communications
- A Process for Business Writing: The POWER Writing Process
- Communicating Clearly: Speak to be Heard
- Communicating Clearly: Write to be Understood
- Evaluate and Revise for Impact: Check Your Writing Style
- Evaluate and Revise for Impact: Review Texts Systematically
- Moving Past Conflict: Handle Conflict Rationally
- Moving Past Conflict: Negotiate for Resolution
- Plan and Organize Your Documents: Brainstorm Before Writing
- Plan and Organize Your Documents: Plan Before Writing
- Plan and Organize Your Documents: Structure Texts for Clarity
- Preparing to Negotiate: Know the Opposing Position
- Preparing to Negotiate: Know Your Game Position
- Preparing to Negotiate: Size Up the Playing Field
- Presenting Your Ideas: Captivate Your Audience
- Presenting Your Ideas: Plan for High Impact
- Selecting Your Strategy: Choose Your Game Plan
- Selecting Your Strategy: Choosing Not to Negotiate
- Selecting Your Strategy: Collaborate for Solutions
- Selecting Your Strategy: Compete to Win
- Selecting Your Strategy: Compromise to Move Forward
- Selecting Your Strategy: Legal and Ethical Concerns
- Write for Business Success: Break Writing Barriers
Customer Service
- Communicating with Customers: Service Face to Face
- Communicating with Customers: Service via the Internet
- Communicating with Customers: Service via the Telephone
- Customer Care: The Value of Customer Care
- Customer Care: Who is the Customer?
- Customer Care: You Make the Difference
- Customer Service: 1 Defining Service
- Customer Service: 2 Communicating
- Customer Service: 3 Fixing Problems
- Customer Service: 4 Building a Department
- Customer Service: 5 Tools of the Trade
- Excelling at Customer Care: Customers Define Success
- Excelling at Customer Care: Increase Sales via Service
- Excelling at Customer Care: Recognize Critical Moments
- Rising to the Customer Challenge: Engage Difficult Customers
- Rising to the Customer Challenge: Turn Complaints into Delight
Dealing with Difficult People
- Dealing with Difficult People: 1 Managing Against the Odds
- Dealing with Difficult People: 2 Consideration
- Dealing with Difficult People: 3 Attitude
- Dealing with Difficult People: 4 Trust
- Dealing with Difficult People: 5 Power
- Dealing with Difficult People: 6 Communication
- Dealing with Difficult People: 7 Responsibility
Effective Business Communication
- Effective Business Communication: 2 The Planning Worksheet
- Effective Business Communication: 3 Writing Skills
- Effective Business Communication: 4 Patterns of Development
- Effective Business Communication: 5 Letters
- Effective Business Communication: 6 Memos, E-Mail and Other Communications
- Effective Business Communication: 7 Reports
- Effective Business Communication: 8 Documentation
Effective Presentations
- Effective Presentations: 1 Preparing for a Presentation
- Effective Presentations: 2 Developing an Effective Message
- Effective Presentations: 3 Improving Delivery Skills
- Effective Presentations: 4 Using PowerPoint and Other Visuals
Finance
- PrimeFinance: Budgeting Matters
- PrimeFinance: Evaluating Performance
- PrimeFinance: How to Budget
- PrimeFinance: The Financial Statements
- PrimeFinance: The Ground Rules
Fundamentals of Business Management
- Fundamentals of Business Management: 1 Management in Perspective
- Fundamentals of Business Management: 2 Functions of Front-Line Management
- Fundamentals of Business Management: 3 Managerial Finance and Accounting
Grammar Series
- Grammar: 1 Fundamental Sentence Structures
- Grammar: 2 Punctuation
- Grammar: 3 Complex Sentence Structures
- Grammar: 4 Advanced Grammar
Human Resources
- PrimeDiversity Awareness: Begin Your Diversity Journey
- PrimeDiversity Awareness: Diversity Defined
- PrimeDiversity Awareness: The Evolving Labor Force
- PrimeDiversity Management: Be a Diversity Ambassador
- PrimeDiversity Management: Corporate Diversity Drivers
Instructional Design
- Instructional Design: 1 Process, Needs, and Roles
- Instructional Design: 2 Analysis and Objectives
- Instructional Design: 3 Design Concepts
- Instructional Design: 4 Planning and Implementation
- Instructional Design: 5 Evaluation
Management
- Building Dynamic Teams: Arrive at Peak Performance
- Building Dynamic Teams: Build Dynamic Teams
- Building Dynamic Teams: Drive to a Mission
- Building Dynamic Teams: Strive for Effectiveness
- Building Dynamic Teams: Thrive on Teamwork
- Communicating Successfully: Assert to Achieve
- Communicating Successfully: Manage Better by Listening
- Communicating Successfully: Speak Without Talking
- Creating Successful Solutions: Identify the Core Issues
- Creating Successful Solutions: Implement Solutions Decisively
- Creating Successful Solutions: Solve Problems Creatively
- Cultivating Great Teams: Create an Invincible Team
- Cultivating Great Teams: Inspire Team Success
- Cultivating Great Teams: Resolve Conflicts Positively
- Cultivating Great Teams: Team Briefings for Success
- Developing as a Manager: The Many Roles of a Manager
- Empowering your Workgroup: Coach for Achievement
- Empowering your Workgroup: Delegate for Results
- Empowering your Workgroup: Evaluate Staff Performance
- Making Team Decisions: Brainstorm as a Team
- Making Team Decisions: Choose Between Alternatives
- Making Team Decisions: Decide Through Silent Voting
- Making Team Decisions: Merge Team Opinions
- Making Team Decisions: Organize Team Consensus
- Making Team Decisions: Rank Choices by Criteria
- Measuring Team Performance: Focus on Perceptions
- Measuring Team Performance: Learn from Results
- Measuring Team Performance: Measure for Success
- Measuring Team Performance: Select the Right Metrics
- Measuring Team Performance: Survey for Accurate Data
- Succeeding Through Teamwork: Differences Make Great Teams
- Succeeding Through Teamwork: Motivate Teams to Excel
- Succeeding Through Teamwork: Resolve Team Conflict
- Succeeding Through Teamwork: Tune Into Team Communication
Management Skills Introduction
- Management Skills Introduction: 1 Ready! Set! Manage!
- Management Skills Introduction: 2 Motivating
- Management Skills Introduction: 3 Planning
- Management Skills Introduction: 4 Communication
- Management Skills Introduction: 5 Getting Input
- Management Skills Introduction: 6 Dealing with Challenging People and Times
- Management Skills Introduction: 7 Building Success
Managing Change
- Managing Change: 1 Refocusing Yourself
- Managing Change: 2 Leading the Team
- Managing Change: 3 Working with Individuals
Marketing
- Branding Your Internet Identity: Define Your Core Business
- Branding Your Internet Identity: Develop an Online Identity
- Branding Your Internet Identity: eMarketing Overview
- Branding Your Internet Identity: Form Strategic Alliances
- Marketing Your Business on the Web
- Scoping Your Internet Project: Create an eMarketing Budget
- Scoping Your Internet Project: Evaluate Statistics
- Scoping Your Internet Project: Research Accurate Data
- Scoping Your Internet Project: Select Your Web Team
Motivation
- Motivation: 1 Leading with a Vision
- Motivation: 2 Communicating
- Motivation: 3 Rewarding and Correcting
- Motivation: 4 Performance and Training
- Motivation: 5 Building Trust
Motivation Methods and Strategies
- Motivation Methods and Strategies: 2 Leading for Commitment
Negotiating
- Negotiating: 1 Negotiating Techniques
- Negotiating: 2 Gaining Control
- Negotiating: 3 Closing the Deal
- Negotiating: 4 Everyday Negotiations
Professional Development
- Accepting the Decision: Implement Decisions
- Accepting the Decision: Sell Your Solution
- Balancing Stress: Devise a Stress Control Plan
- Balancing Stress: Measuring Stress
- Balancing Stress: Simple Solutions for Stress
- Balancing Stress: Stress Relieving Habits
- Defining the Issue: Analyze Problems Creatively
- Defining the Issue: Determine the Real Problem
- Expanding Time: Develop SMART Goals
- Expanding Time: Focus on What is Important
- Expanding Time: Remove Your Barriers
- Investigating the Problem: Gather Evidence
- Investigating the Problem: Interpret Data
- Investigating the Problem: Use Investigative Tools
- Making Group Decisions: Ensure Group Success
- Making Group Decisions: The Nature of Groups
- Making Group Decisions: Working Together
- Selecting the Solution: Cost-Benefit Solutions
- Selecting the Solution: Group-Based Solutions
- Selecting the Solution: Solve Problems Methodically
- Solving Problems Logically: Solve Problems Together
- Solving Problems Logically: The Problem Solving Process
- Working Collaboratively: Assert Your Influence
- Working Collaboratively: Build Rapport, Gain Trust
- Working Collaboratively: Communicate Your Goals
- Working Collaboratively: Extend Your Influence
- Working with Difficult People: Cope With Continued Conflict
- Working with Difficult People: Recognize Work Styles
- Working with Difficult People: Respond to Challenges
Project Management
- Project Management Professional: Certification Review
- Project Management Professional: Communications Management
- Project Management Professional: Cost Management
- Project Management Professional: Human Resources Management
- Project Management Professional: Integration Management
- Project Management Professional: Procurement Management
- Project Management Professional: Quality Management
- Project Management Professional: Risk Management
- Project Management Professional: Scope Management
- Project Management Professional: Time Management I
- Project Management Professional: Time Management II
- Project Management: 1 Project Management Overview
- Project Management: 2 Understanding the Project Manager's Role
- Project Management: 3 Defining the Problem
- Project Management: 4 Determining the Strategy
- Project Management: 5 Developing the Work Breakdown Structure
- Project Management: 6 Estimating and Scheduling Resources
- Project Management: 7 Understanding Scheduling Computations
- Project Management: 8 Tracking Project Activities
- Project Management: 9 Closing Out the Project
- Project Management: Closing a Project
- Project Management: Controlling a Project
- Project Management: Executing a Project
- Project Management: Initiating a Project
- Project Management: Overview
- Project Management: Planning a Project Scope
- Project Management: Planning Project Activities
- Project Management: Project Cost
- Project Management:10 Formalizing Project Management Standards
- Project Management:11 Developing Project Teams
- Project Management:12 Ensuring Your Own Effectiveness
Project Management from a People Perspective
- Project Management from a People Perspective: 1 Working Across Departments
- Project Management from a People Perspective: 2 Building and Leading a Team
- Project Management from a People Perspective: 3 Managing Project Stakeholders
- Project Management from a People Perspective: 4 Communicating Effectively
- Project Management from a People Perspective: 5 Key Documentation
- Project Management from a People Perspective: 6 Balancing Multiple Projects
Project Management Professional Certification 2005
- Project Management Professional Certification 2005: 1 Project Management Framework and Initiating the Project
- Project Management Professional Certification 2005: 2 Project Planning
- Project Management Professional Certification 2005: 3 Project Execution and Quality Management
- Project Management Professional Certification 2005: 4 Project Monitoring and Control
- Project Management Professional Certification 2005: 5 Project Closing
- Project Management Professional Certification 2005: 6 Professional Responsibility
- Project Management Professional Certification 2005: 7 Practice Exams
Sales
- Sales: Buyer Behaviors
- Sales: Buyer Reactions
- Sales: Buyer-Focused Selling
- Sales: Closing the Sale
- Sales: Communication Skills
- Sales: Concluding a Call
- Sales: Gathering Information
- Sales: Managing a Territory
- Sales: Planning a Sales Call
- Sales: Presenting Solutions
- Sales: Probing and Questioning
- Sales: Seller Behaviors
- Sales: Telephone Communications
- Sales: The Sales Call
- Sales: The Selling Cycle
- Sales: Written Communications
Sarbanes-Oxley Act
- Sarbanes-Oxley Act: 1 Overview, Disclosures, and Reporting
- Sarbanes-Oxley Act: 2 Standards, Regulations, and Penalties
Sexual Harassment in the Workplace
- Sexual Harassment in the Workplace: 1 Why Can't We All Just Get Along
- Sexual Harassment in the Workplace: 2 Defining Sexual Harassment
- Sexual Harassment in the Workplace: 3 Preventing Sexual Harassment
- Sexual Harassment in the Workplace: 4 Responding to Sexual Harassment
Stress Management
- Stress Management: 1 Stress on the Job
- Stress Management: 2 Resisting Stress
- Stress Management: 3 Assertiveness
- Stress Management: 4 Coping with Anger
Teams That Work
- Teams That Work: 1 Building Effective Teams
- Teams That Work: 2 Leading Effective Teams
Time Management Fundamentals
- Time Management Fundamentals: 1 Evaluating and Improving Time Management
- Time Management Fundamentals: 2 Organizing Tasks and Creating Uninterrupted Time
- Time Management Fundamentals: 3 Managing Meetings
- Time Management Fundamentals: 4 Managing Workload
- Time Management Fundamentals: 5 Managing Time with Co-Workers
